Jira
Jira is a popular project management tool used by software development teams, teams working in IT, and other teams.
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Free, Freemium
Tool Information
Company
Atlassian
Founded
2002
Pricing
Free, Freemium
About Jira
Jira is a powerful software tool developed by Atlassian for bug tracking, issue tracking, and agile project management. It enables teams to manage tasks, bugs, user stories, sprints, and more through customizable workflows, boards, and automation—serving a vast global user base across industries.
✅ Pros
- ✔️ Highly flexible and customizable workflows for diverse teams.
- ✔️ Comprehensive support for agile methodologies (Scrum, Kanban).
- ✔️ Rich ecosystem of integrations (Confluence, Slack, Bitbucket, etc.).
- ✔️ Strong enterprise-level scalability and multi-tier hosting (Cloud, Data Center).
- ✔️ Embedded AI features boost productivity (search, summarization, automation via Atlassian Intelligence).
❌ Cons
- ✖️ Can be complex and overwhelming for new users.
- ✖️ Licensing and cloud costs can add up, especially for larger teams.
- ✖️ AI features are limited to Cloud plans (Standard, Premium, Enterprise).
- ✖️ Jira Server support has been phased out (end-of-life reached February 2024).
Key Features
Ready-to-Use Prompts
Copy and customize these prompts for your specific needs
“Create a detailed project timeline for [Project Name] starting from [Start Date] to [End Date]. Divide it into [Phases or Milestones] with [Task Deadlines, Dependencies, and Responsible Team Members].”
“Write a weekly project status report for [Project Name] that summarizes [Completed Work, Ongoing Tasks, Issues, and Next Week’s Goals] in a [Concise and Professional] manner.”
“Distribute tasks for [Project Name] among [Team Members or Departments]. For each, include [Task Name, Description, Deadline, Priority, and Assigned Member] in a [Tabular Format].”
“List all potential risks for [Project Name] and describe [Risk Description, Impact Level, Probability, Mitigation Strategy, and Responsible Person] in a [Clear Table Format].”
“Write a professional project update email for [Stakeholder or Client Name] about [Project Name]. Include [Progress Summary, Achievements, Issues, and Next Steps] in a [Polite and Business Tone].”
Customer Reviews
Pricing Plans
Free Plan
$0 forever for 3 agents Includes:
Templates for ITSM, Customer Service, HR, and more
Alerts, on-call schedules, and incident template
Multi-channel support, including customer portal, email, and chat
Work intake through customizable forms, workflows, and queues
Embedded knowledge base
Support from Atlassian Community
Paid Plans
$19.04 per agent / month
Everything from Free, plus:
Custom-branded help center
Unlimited email notifications
Audit logs and multi-region data residency
Up to 20,000 agents and unlimited customers
9/5 regional support
Premium $47.82 per agent / month
Everything from Standard, plus:
Rovo Agents, Search and Chat, for AI-powered service and operations
Virtual service agent
Asset and configuration management
Advanced incident and problem management
Change management
Deployment gating with CI/CD tools
Advanced alert integrations and incident investigation
Real-time incident monitoring
24/7 support for critical issues
99.9% uptime SLA
Enterprise Billed annually
Everything from Premium, plus:
Cross-product insights with Atlassian Analytics and Data Lake
Advanced admin controls and security
Enterprise-grade identity and access management
Unlimited automations
Multiple sites (up to 150)
24/7 support for all issues
99.95% uptime SLA
Use Cases
Save time by automating repetitive project management tasks.
Visualize workflows using boards for better project planning.
Help teams collaborate and solve issues efficiently.
Assign work to team members and monitor deadlines easily.
Track project progress and manage tasks in real time.
[tool_use_cases
- Tracking and resolving bugs, feature requests, and technical debt.
- Coordinating cross-functional projects across teams like marketing, HR, finance.
- Enhancing team productivity using AI: auto-generate tickets, summarize comments, create automation workflows.
- Supporting ITSM operations via Jira Service Management with virtual agents and ticket triage.
- Scaling across enterprise teams using advanced permissions, dashboards, and reporting.
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